Welcome to FUSION!

Are you looking for a job where you can make a real difference? A challenging career that provides meaning and rewards of the heart?

Are you looking to find a workplace that has a friendly and inspiring environment and supports your professional and person growth?

Then you should join the FUSION team!

We are looking for talented people to help us achieve our mission and continue expanding our critical footprint in the community.

The FUSION mission is to provide housing and support services to families experiencing homelessness in our community so they will have a safe, secure environment as they work toward self-sufficiency.

Contact us at

Find the current Operations Manager position listed below on the Philanthropy website at with instruction on How to Apply. Application deadline is August 24, 2020.

Hiring Organization Information

Organization Name: FUSION
City: Federal Way
State: WA
Country: United States

Position Information

Employment Type: Full time
Experience Level: Managerial
Salary Range: $45,760-$49,920
Job Category: Administrative
Job Category - Other: Operations Manager

Organizational overview and what we do:

FUSION is a primarily volunteer-based, non-profit organization that has been providing transitional housing and support services to homeless families in Federal Way and NE Tacoma for 28 years. We raise funds to manage and maintain 20 fully furnished homes for families experiencing homelessness. Housing is paired with comprehensive case management services. FUSION also operates an upscale, resale furniture and décor boutique in Federal Way where we sell gently used furniture and décor. All proceeds from sales benefit our mission.

In 2019, FUSION received grant funds from the Washington State Department of Commerce and King County to purchase and renovate a hotel in Federal Way for families experiencing homelessness. The Pete Anderson-FUSION Family Center (PA-FFC), lovingly referred to as "The Pete" is scheduled to open on 10/1/2020 and will provide emergency shelter and critical services to 116 families annually who desperately need shelter and supportive services to overcome trauma and resolve their individual barriers to self-sufficiency.

The PA-FFC will provide on-site support services to families including employment development, assistance in seeking permanent housing, and afterschool programming for children and youth. Innovative models of service delivery including Trauma-informed Care, Motivational Interviewing, Family Stability and Youth Thrive will be facilitated. The centers support services team will walk shoulder-to-shoulder with our families to provide advocacy and assistance in accessing vital community resources that are often difficult, if not impossible, to navigate when experiencing the barriers and challenges that accompany the experience of homelessness. FUSION has an empowering, open table and collective approach as an organization, and sees great value in teamwork and innovation including the use of emerging best practices in its business and program models.

Role Responsibilities

— The Operations Manager will manage both the administration and service delivery of the PA-FFC. Responsibilities in this role include: Manages the recruitment, onboarding, development and evaluation of staff including center and housing staff, facility maintenance staff, childcare staff and program/s volunteers

— Provides leadership, mentoring, support and assistance to center and housing staff in collaboration with the Executive Director

— Ensures that the family center staff, volunteers and guests adhere to all established policies, procedures, and State, County and City contractual requirements including the applicable Consolidated Housing Guidelines.

— Ensures that all employees and volunteers follow HIPAA requirements at all program and facility levels

— Develops, implements, monitors and revises shelter policies and procedures in collaboration with the Executive Director in alignment with FUSION's Strategic Plan

— Collects and analyzes data while monitoring programs and compliance, and ensures programs provide comprehensive, innovative services

— Ensures that the shelter safety plan and required maintenance is conducted according to the plan, and that all maintenance, and required earthquake and fire drills are occurring in a timely manner and documented as required

— Responsible for the administration, monitoring and reporting of the shelter budget under the supervision of the Executive Director

— Manages, inventories and reports all incoming facility donations provided for shelter guests

— Mitigates potential safety and health risks via prompt and immediate intervention when indicated for staff, volunteers and guests.

— In collaboration with the Executive Director, resolves grievances and conflicts of staff, shelter guests and volunteers adhering to the appropriate grievance policies and procedures

— Provides scheduling for shelter staff, volunteers and maintenance staff and is responsible for filling shifts when unfilled. This includes working a flexible schedule to ensure all shifts are covered

— Works with Shelter staff to provide relevant, consistent, HMIS and other required reporting and documentation

— Evaluates effectiveness of programmatic monitoring tools and measures program outcomes

— Other duties as assigned

Candidate Qualifications

Undergraduate degree from an accredited college or university or equal amount of experience in an Operations Manager or Program Manager role at a non-profit agency of similar size with similar population and structure

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